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Binance Users Still Experiencing Troubles After Number One Exchange Went Down Due to System Issue

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Mon, 11/02/2019 - 7:38
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Binance Users Still Experiencing Troubles After Number One Exchange Went Down Due to System Issue
Cover image via U.Today
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Binance, the number one exchange by trading volumes, recently had a system issue, which resulted in downtime that lasted for a couple of minutes. Changpeng Zhao, the CEO of Binance, assured users that their funds are SAFU, but some of them are still having trouble accessing the exchange.  

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Excellent customer support

While some exchanges are trashed for unresponsive customer support, Binance usually excels in this department with CZ himself taking to Twitter to calm down indignant users. This black swan situation was no different given that CZ broke the news before his Twitter was swarming with complaints.
 

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However, CZ only vaguely revealed the core of the problem, citing a certain ‘middleware issue’. Hence, some users wanted more clarity.

Has the issue been resolved?

Despite CZ claiming that everything should be back to normal, there are still tweets from traders who are not able to log in to their account or get an email for a withdrawal request. At the time of writing, it seems like they are still experiencing such inconveniences.  

Ensuring safety

Notably, Binance has never been hacked, which gives users a feeling of safety stability. On March 7, 2018, numerous speculations were spreading about a potential hack, but the number one exchange dodged a bullet with this one (hackers actually lost some funds as a result of the phishing attack).

Disclaimer: The opinions expressed by our writers are their own and do not represent the views of U.Today. The financial and market information provided on U.Today is intended for informational purposes only. U.Today is not liable for any financial losses incurred while trading cryptocurrencies. Conduct your own research by contacting financial experts before making any investment decisions. We believe that all content is accurate as of the date of publication, but certain offers mentioned may no longer be available.

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