Future of Virtual Contact Centre 2021

What if there was a way for companies to keep contact centre agents local, whilst keeping costs down and staff turnover to a minimum? Well, there might just be a way - the virtual contact centre. A 2020 study determined that $75 billion is lost by businesses annually due to poor customer service and that 86% of customers would be ready to continue a deal if they are able to emotionally connect with the customer service agent, this all but pronounces the need of a virtual contact centre for employees to be able to provide a more tailored experience to each customer.

The ‘Future of Virtual Contact Centre #FOVC2021’ webinar is being organized with the objective to explore how a virtual contact centre is useful for organizations to lower capital and operating expenses, while at the same time improving engagement by providing a more personalized experience.

What to expect?

• Digital Sessions: Connect, listen and learn with our live digital sessions.

• Digital Panel Discussions: Conversations and deliberations that are contagious

• Digital Network: Network Digitally with industry leaders across the globe

• Virtual one to one meeting: Effective one-on-one meetings are a powerful tool to connect and close the deals with your leads.

Webinar Highlights:

1. More than 7 Knowledge sessions consisting of interesting panel discussions.

2. Gathering of Industry's top leaders, experienced Solution Providers to discuss the upcoming innovations in Artificial Intelligence & Analytics for Financial Institutions.

3. More than 250 attendees, including Top-level Administrators and Senior Officials.

Keynote Speakers:

• Andy Kingston : Head of Offshore Contact Centres and Conversational Banking at HSBC.
• Paul Joesbury : Commercial Operations Director, Homeserve.
• Renzo Urzua : Global Contact Center Training Manager, Mastercard.
• Alejandro Simental : Director, Contact Center and Shared Services, AutoZone.

Virtual contact centres are the future as it is cost-effective and flexible to meet customer needs. Come join us and learn more as Group Futurista hosts ‘Future of Virtual Contact Centre’!