Transforming CX: Discover What’s Next at the World CX Summit and Awards

Wednesday, 28 August 2024, Bengaluru: As India rises as a leading hub for technological innovation,  the 12th Global Edition of the World CX Summit and Awards, hosted by Trescon, will examine the evolving  customer experience (CX) landscape. Scheduled for 19 September at JW Marriott Hotel, UB city, Bengaluru,  this summit will gather over 200+ top-notch CX Leaders & Marketing enthusiasts will be sharing actionable  insights and discuss successful use cases that are shaping the future of CX. 

In light of the recent technological disruptions, including a significant outage that impacted millions of users, and the challenges faced across different industrial verticals, the importance of resilience, effective crisis  management, and clear customer communication has become increasingly evident. The summit will  address these issues by offering valuable insights into managing crisis effectively and enhancing customer  trust through strategic innovations and best practices. 

Attendees will participate in high-impact sessions, including keynotes, panel discussions and conference,  all aimed at advancing the CX landscape through a blend of emerging customer experience solutions and  best practices designed to address current challenges and foster future progress. 

#WorldCXSummit features a dynamic agenda covering essential topics, from implementing strategic  generative AI to integrating data analysis, enhancing human-like interactions through Conversational AI,  interpreting customer feedback, and more. 

Among the notable speakers at the event are: 

- Gurpreet Jolly, Head - Customer Experience and Service Delivery, AJIO (Reliance Retail Ltd.) 

- Shruthi Bopaiah, Executive Vice President & Head - Customer Obsession, Axis Bank 

- Satish Patil, Director CX, Samsung Electronics 

- Aalok R Pradhan, Head Customer Delight, CX, COE-Digital & AI, TVS 

- Vishal Bhatia, Chief Digital Officer, Canara Bank 

- Deepak Maloo, AVP, Food Strategy, Customer Experience & Restaurant Experience, Swiggy 

- Avijit Mohapatra, Head of Flipkart Customer Experience Transformation, Flipkart 

- Vindhya Shanmugam, Senior Director - CX Growth, Myntra 

- Priya Chakravarthy, Vice President - Experience, BluSmart 

- Nikhil Godbole, Group Head of Customer Service, Jupiter 

- Rahul Poddar, Country Head Martech, Narayana Health 

- Rahul Garg, Head – CX, Games 24x7 

- Deepak Nayak, Sr Vice President – Customer Experience, Gameskraft 

“Customer experience is no longer just a touchpoint but a strategic pillar that drives competitive  advantage. The World CX Summit offers a platform where thought leaders and innovators will  gather to discuss and demonstrate how superior customer service can be achieved and sustained,”  stated Mithun Shetty, Vice Chairman, Trescon. He further added, “By examining real-world use  cases and emerging technologies, we will collectively advance our understanding of how to create  memorable and impactful customer experiences that foster long-term loyalty,”  

Sharing the importance of the summit, Aalok R Pradhan, Head - Customer Delight, CX, COE - Digital & AI  at TVS said, “World CX Summit in my opinion is a platform which can be leveraged by major CX 

professionals. This summit aims at new edge CX practices as well as the best-in-class products for CX  professional to assess and up their game.” 

The event will also showcase the much awaited World CX Awards, spotlighting and celebrating the  pioneering achievements of the nation’s foremost CX professionals. This segment will honour outstanding  leadership and exceptional contributions across various sectors, marking a prominent celebration for the  ‘Top 100 CX Leaders Awards’ and ‘Top Marketing Leaders’. Register to attend and to submit your  nominations to celebrate with those setting new benchmarks in customer experience and marketing  innovation. Secure your place and contribute to the advancement of CX today! 

About Trescon  

Trescon is a pioneering force in the global business events and services sector, driving  the adoption of emerging technologies while promoting sustainability and inclusive  leadership. With a deep understanding of the realities and requirements of the growth  markets we operate in – we strive to deliver innovative and high-quality business  platforms for our clients. For more information about Trescon, visit:  www.tresconglobal.com 

For media inquiries and further information, please contact:  

Vishal S S 

Team Leader – Media and Communications 

Trescon 

Email: vishals@tresconglobal.com 

Mobile: +91-7358680951