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Leveraging the Power of Conversational AI for Improved Customer Experience

Wed, 11/24/2021 - 08:44
Leveraging the Power of Conversational AI for Improved Customer Experience
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In this day and age of expanding connections through enhanced experiences, no organization can afford to downplay the importance of robust client support in increasing client commitment and developing brand loyalty. Rising consumer engagement via social media platforms and increasing integration of sophisticated AI capabilities are the primary reasons bringing higher value to conversational AI solutions, which is expected to create opportunities for entities operating in various industries and sectors in the market.

Given customers' ongoing desire for 24/7 digital interaction, the potential for Chatbot architecture and design to advance to the point where interactive AI becomes mainstream for customer support is quite high. Retail expenditures via chatbots will reach $142 billion by 2024, up from $2.8 billion in 2019, according to Insider Intelligence, where major organizations in the retail, banking, healthcare, real estate, travel, and education sectors intend to develop advanced chatbots and machine learning technologies.

Thus, Verve Management UAE is pleased to present an insightful and timely “MENA Conversational AI Summit 2021”, a 2-day power packed agenda showcasing the emerging trends in Conversational AI enabled by machine learning to deliver advanced customer service aimed at humanizing digital experiences and transforming businesses in the MENA region.

Delegates will be exposed to topics such as Innovation in Contact Center Technology & Voice Automation, Using Automation to Transform Telco Operations, Creating a Conversational AI-Collaborative Future Workforce, Conversational Banking, Sentiment Analysis, and more. They will get the opportunity to learn from real-life case studies, business insights, and lessons gained from executives in order to uncover the best strategies, tools, and approaches for maximizing the potential of AI in the organization.

This is a must-attend event if you are ready to innovate and want to join the ranks of the industry’s brightest minds.

Learn more about this event at or email at


Palak Mall

Digital Marketing Executive

Telephone No.:  +971 4 243 4677


MENA Conversational AI Summit 2021

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